Deliver the letter, the sooner the better

Usually a trip to the mailbox isn't worth the effort of going to the end of the hall. Today was exceptionally different. Of 3 items, only one was junk mail. The others, well one was expected, and the other was not. The expected item was a loan check, so living expenses are covered for awhile. The unexpected item once again proves how much more respect for customers, etc. companies in Europe have then their American counterparts. About 2 weeks ago, I sent an email to the company that manufactured my wristwatch (Hanowa Swiss) to find out who to contact about a new band, as the leather one I had dried out and needed replacement. Today I received a new band, completely free, which arrived via Swiss Post. No hassles, no charges, no frustrations or headaches...just a brand new leather band.